More Important Information

What can I take?
Free baggage allowance varies with some destinations. As a rule, each passenger is allowed a maximum of two pieces of checked luggage, the combined weight of both pieces not to exceed 20 kg (44 lbs). Please refer to your airline ticket for your exact baggage allowance.

For Titan Tours passengers, please refer to their website for exact baggage allowances.

Total dimension of checked bagged is not to exceed 158 cm (62 inches) (length + width + height) per piece.

What if my baggage weighs more than the approved amount?
Please be advised that all passengers departing will be required to pay an excess baggage fee, as described below.

• A charge of $10.00 CDN per kg if passenger is originating from Canada.
• A charge of 7.00 Euros per kg if passenger is originating in Europe.
• A charge of $10.00 USD per kg if passenger is originating from any other country.


†Foreign currency rates are subject to change without notice


What Can I Take on Board the Aircraft?


Please ensure that medication, cash, jewellery, electronic goods, documents and fragile items (size dependant) be carried on the aircraft with you.

Carry on Baggage (Hand Baggage) Allowances
In accordance with the Transport Canada Carry on Baggage Program, each passenger is permitted only one piece in the cabin and this may be no larger than 9" x 16" x 20" or 23cm x 40cm x 51cm and weigh no more than 5 kgs or 11 lbs.

Excess will be charged at the applicable rate per kg for each direction, for bags that are excessively heavy (and may need to be checked).
Extra pieces will be checked.

Carry on luggage must be placed either under your seat or in an overhead storage bin of the aircraft.

Bags with built-in rollerboards will not be accepted in the cabin unless the dimensions including wheels and handles are as outlined above.

Items counted as Carry on Baggage:
Any kind of bag or suitcase, briefcase, laptop computer, diaper bag, camera case with spare lenses & film that are in addition to the camera itself, cartons, boxes and other similar items.

Items not counted as Carry on Baggage:
Cameras, coats, diplomatic or consular bags, purses (10" x 12"x 8" or less), receptacles containing human remains, child restraint systems. Please note: car seats are only permitted in cases of infants for whom a seat has been purchased.
Containers carrying life sustaining items - please contact us prior to your flight at 1-888-571-0094

Items not allowed in Carry on Baggage: All Knives
Any sharp object
Any weapons including replica or toy weapons
Corkscrews
Fireworks
Sporting equipment including golf clubs, hockey sticks, ice skates, ski poles, squash/ tennis racquets, baseball bats, pool cues
Computer security chain

Skyservice reserves the right to prohibit any item considered a security risk.

Items allowed as Carry on Baggage:
Electronic equipment such as cell phones, portable music players, laptop (minus security chain)
Nail clippers
Non-metallic nail files
Disposable razors & razor blade cartridges
Syringes or needles for personal medical use
Medically required walking canes
Umbrellas


Customer Service

Head Office
Skyservice Airlines
31 Fasken Drive
Etobicoke, Ontario
M9W 1K6

Tel: (416) 679-5700

Latest Flight Information
Live Via the Web
Tel: (416) 679-1273

(800) 701-9448

Please choose Option 1 from the main menu after selecting your preferred language.

Customer Service

Tel: (416) 679-8330
(888) 571-0094
Please choose Option 4 from the main menu after selecting your preferred language.
Fax: (416) 679-1603
email: customer_service@skyservice.com

Beverages

Coffee and tea is complimentary throughout the flight. Alcoholic beverages are available at a charge of $5. On some flights there may be a charge for non-alcoholic beverages.

Meals
Our catering department in conjunction with your Tour Operator carefully selects menus that are appropriate for the time of day and season. Should you have special dietary needs, please notify your travel agent and every effort will be made to satisfy your request. Ideally, this should be done when you book, but it can usually be arranged if we have at least 48 hours notice prior to your departure. For more information, contact your travel professional or your Tour Operator: Sunquest Vacations, ALBA Tours, Tours Maison, Conquest Vacations, Signature Vacations, Titan Tours.

Entertainment
Passengers on most aircraft can relax and enjoy a variety of in-flight entertainment options including individual seat audio programming with headsets, movies, and where possible, entertainment videos created exclusively for Skyservice.

Audio Service
A full range of in-flight audio programming is available at the touch of a button including nine channels featuring - jazz, classical, country, comedy and much more. The younger passenger will enjoy our short story feature(s).

Headsets
Skyservice offers passengers a brand-new set of headphones at a cost of $3.00 each, which are yours to keep for use on future Skyservice flights. They are adaptable to your home electronic equipment by simply removing/ adjusting the two-prong adapter.

Current Movies
Skyservice is pleased to screen first run movies on all flights (time permitting). For the pleasure of frequent flyers our movies are changed monthly


This flight is direct to Cancun Airport. When we arrive and get off the plane we will pick up our luggage and go through security. Then you will have everyone offering to carry your bags for you, they will.....for a tip. So if you don't want to deal with them make sure you grab your bags.
After this we all get on a nice a/c bus and head to our resort which is about 40 minutes away. I do believe they sell cheap Corona's on the bus too:) Why wait.